The privacy of personal information you provide to us (your personal information) is important to us. The following privacy policy governs the collection and use of your personal information by Century 21 Australia Pty Ltd, its related entities (including but not limited to Centurion Home Loans Services Pty Ltd t/a Century 21 Home Loans), subsidiaries, employees, Franchisees and their employees and real estate agents Contractors and the Agent/Broker that will assist you ("we", "us" or "the Group").
This privacy policy sets out how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth).
We may collect personal information from you through our call centres, through our Agents, when interviewing you, through our financial kiosks, from our website and from competitions and promotions to which you choose to respond.
We collect personal information about you to enable us to assess your suitability and eligibility for buying or selling a property, property management services, applying for a home loans, insurance policy or for the provision of other services. The types of personally identifiable information we may collect include your name, address, telephone number, email, occupation and financial information.
When we request your personal information, we will endeavour to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted.
If you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.
At any time you may opt out of receiving any communications from us. If you wish to opt out, please contact your Agent or our Privacy Officer.
You may request access to the personal information we hold about you. We will endeavour to provide it within 30 days and may charge a small administrative fee. You may also request corrections if you believe any information is inaccurate or incomplete.
We may disclose your personal information to our related bodies corporate, Agents, lenders, service providers, and property data service providers in the ordinary course of business. We may also disclose information internationally to REALOGY Corporation (USA) for property listings on century21global.com.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. Access to information is restricted by password protection, and data is securely destroyed when no longer required.
We may change this privacy policy from time to time to comply with new laws or codes of practice or to include new services.
We store and use your personal information collected at open inspections for security purposes and to contact you regarding this and other properties or services we believe may interest you. By providing your information, you consent to its use and disclosure as described above, including sharing it with related entities and preferred suppliers such as Centurion Home Loans Services Pty Ltd t/a Century 21 Home Loans.
You can make any requests or complaints relating to your personal information by contacting your Century 21 Office or agent, or by reaching out to us through the contact details provided on our website.